Privacy Policy Statement
Effective Date: August 2025
At The Hybrid Guys, your privacy matters. We are committed to protecting the personal information you share with us and being transparent about how we use it. This Privacy Policy outlines how we collect, store, use, and protect your data when you engage with our business – including visiting our website, placing an order, registering a warranty, or submitting a warranty claim.
- What Information We Collect
We may collect personal information from you in the following situations:
- When you place an order
- When you register your product for warranty
- When you make a warranty claim
- When you contact us via our website, email, or phone
- When you subscribe to our mailing list (optional)
- When you browse our website (via cookies and analytics tools)
The types of personal information we may collect include:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Vehicle information (e.g., make, model, battery type)
- Purchase history
- Any information you voluntarily submit to us
- How We Use Your Information
We only use your personal information for purposes directly related to our business operations, including:
- Processing and delivering your order
- Registering and managing product warranties
- Handling warranty claims and customer service enquiries
- Verifying proof of purchase
- Sending relevant updates or notifications about your order or warranty
- Sending marketing emails only if you’ve opted in
We do not use your personal data for any unrelated purposes without your consent.
- Marketing and Communications
If you choose to subscribe to our newsletter or updates, we may use your email address to send you:
- Product updates
- Special offers
- Helpful tips related to your Toyota hybrid or battery upgrade
You can opt out at any time by clicking “unsubscribe” at the bottom of our emails, or by contacting us directly.
- Cookies and Website Analytics
Our website uses cookies to improve your experience and help us understand how visitors use our site. Cookies are small text files stored on your device when you browse websites.
We may use analytics tools (such as Google Analytics) to collect non-personally identifiable information including:
- Browser type
- Operating system
- Pages visited
- Time spent on site
- Referring site
This information helps us improve our website, identify popular products or pages, and ensure a smooth user experience.
You can control or disable cookies through your browser settings.
- How We Protect Your Information
We take your privacy seriously and implement industry-standard measures to protect your personal data, including:
- Secure data storage
- Encrypted transmission (SSL) where appropriate
- Limited access to customer data within our business
We will never sell, rent, share, or disclose your personal information to third parties, unless:
- Required by law
- Necessary to complete your order (e.g. shipping companies)
- You have given explicit consent
- Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections or updates to your data
- Request that we delete your information (subject to legal or contractual obligations)
- Withdraw consent (e.g. unsubscribe from marketing emails)
To exercise these rights, contact us using the details below.
- Third-Party Services
Our website may contain links to third-party services or platforms (such as payment gateways or social media). We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.
- Contact Us
If you have any questions about this Privacy Policy, or how your data is handled, feel free to contact us at any time through our website.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.