Warranty Term

Coverage

This warranty covers manufacturing defects (e.g., premature cell failure, internal short circuits) for 

3(v1) or 5(v2) years with unlimited kilometers, subject to the terms below.

Replacement Policy

File a Claim

Submit the following:

1. A video or photos showing:
   • Vehicle VIN (clearly visible).
   • Check engine light + DTC (e.g., P0A80, P30XX).
   • Proof of installation (Copy of purchase invoice or serial number photo).
2. Note: Unclear DTCs require a dealership/certified mechanic’s report.

Upon approval (typically within 2 business days), we’ll ship a free replacement battery.

Subject to availability and verification, local businesses and suppliers may request same-day replacement upon approval.

We reserve the right to audit claims for misuse.

Warranty Limitations

Covered:

• Manufacturing defects only.

Not Covered:

• Damage from:
  • Accidents/misuse (e.g., physical impact, water submersion).
  • Improper maintenance (e.g., ignored coolant leaks, extreme temps*).
  • Unapproved installations/modifications (e.g., voltage tampering).
• Fraudulent claims void warranty and may result in legal action.

*”Extreme temps” = sustained operation below -20°F or above 120°F without thermal management. *

Support & Legal

• Consumers: [Phone] | [Email] | [Live Chat].
• Suppliers: Contact your account manager.
• Disputes: Resolved in [Jurisdiction].
• Liability: Limited to battery replacement (no consequential damages**).

*“Consequential damages” include towing, rentals, data loss, or third-party repairs.

Hybrid Battery Warranty – Frequently Asked Questions

Q: What does this warranty cover? 

A: This warranty covers manufacturing defects in our hybrid batteries for 3 to 5 years with unlimited kilometers (e.g., premature cell failure, internal short circuits).

Q: How do I file a warranty claim? 

A: Submit a short video or clear photos showing your VIN, the check engine light with the battery failure DTC, and proof of installation. If the DTC is unclear, a dealership or certified mechanic’s report may be required.

Q: Do I need to return my old battery? 

A: No, the return of the defective battery is not required under this warranty.

Q: How long will it take to get a replacement battery? 

A: Upon claim approval (typically within 3 business days), the manufacturer will ship your replacement battery.

Q: What’s NOT covered by the warranty? 

A: Damage from accidents, misuse, improper maintenance, incorrect installation, modifications, and fraudulent claims are not covered.

Q: Who do I contact for warranty support? 

A: You can reach out to us through the contact us page on our website.